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Information Collection and Use is operated from 221 River Street, Hoboken, NJ, 07030, and is operated by Pearson Education, Inc. ("Company"). We can be reached by email at

We will not sell, share, or rent Personally Identifying Information to others in ways different from what is disclosed in this statement. collects information from our users at several different points on our web site. Pearson Education recognizes the importance of protecting the privacy of Personal Identifying Information about you as a user of our web site.

We consider the following to be Personal Identifying Information: your email address, name, password, mailing address, phone number and credit card information. This web site does not collect Personal Identifying Information about a user other than information that is voluntarily provided to our Company; in this way, we can serve the user's needs as well as our own legitimate business purposes. (For example, we retain the Personal Identifying Information that a user provides when he or she chooses to register with

Our company uses a user's Personal Identifying Information in order to help us improve our web site, or for our company's marketing and promotional purposes if you have opted to receive these kinds of communications. This information will be treated confidentially within our company. While our policy is not to share this information with third parties, we do share aggregate information with other companies within Pearson Education, Inc.

We make every effort to preserve user privacy, however we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our web site.


We would like to remind our users that any Personally Identifiable Information that is voluntarily posted to a public area of this web site (for example, that which is posted to our discussion board) might be collected and used by others, and that there is nothing our Company can do in order to prevent this.


In order to use certain areas of this site, a user must first complete the registration form to create an account. During registration, a user is required to give his or her email address, which can be used to contact the user about the services on our site for which they have expressed interest. The user may provide demographic information, such as your job, technical interests, etc., but is not required to do so to create an account.


We request information from the user on our order form. Here a user must provide contact information (like name, phone number and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. Credit card information may be stored on the user's account if the user opts to allow us to retain such information for future orders.


A cookie is a piece of data stored on the user's hard drive tied to aggregate information about the user. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Users can turn off cookies in their internet browser and some browsers allow users to turn off certain designated cookies. Cookies can also enable us to (i) track and target the interests of our users to enhance the experience on our site, (ii) streamline future purchasing options, and (iii) show advertisements on other websites that are likely to be of some interest to you. Some of our business partners also use cookies on our site for these same purposes. However, we have no access to or control over these cookies and no personal information is shared with these business partners.

Log Files

Like most standard web site servers we use log files. This includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to Personally Identifiable Information, except to prevent fraud or abuse of the system.


We will share anonymous demographic information and/or webpage browsing patterns and history with our partners and advertisers who work with us to provide products and services or to help us market our products and services to you. This is not linked to any personal information that can identify any individual person. As specified in the Cookies section above, users can turn off all or certain cookies in their browser settings if they so desire.

We use an outside credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

From time to time, we partner with outside service providers and other vendors that provide enhanced functionality on our website that may be of interest to you. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. For example, we may contact customers who have not checked out to follow up on abandoned shopping carts or to see if there was a problem with their use of the site. These parties are not allowed to use Personally Identifiable Information except for the purpose of providing these services. Like newsletters and promotional or special offers that we may send to you, you may opt out of receiving these abandoned cart reminders at any time by simply unsubscribing from this service. Simply click the unsubscribe link at the bottom of your abandoned cart reminder, and you will be able to manage and/or remove your account information.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personally Identifiable Information. This privacy statement applies solely to information collected by this web site.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email and put "Unsubscribe" in the subject line or body of the message.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as ZIP code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security at our web site, you can send an email to

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: If you choose to remove yourself from the abandoned cart email, simply click the unsubscribe link at the bottom of any abandoned cart reminder email.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have removed your personal information you will not be contacted, nor will your information be used in this new manner.

Effective Date: August 2013

Unless otherwise indicated, this web site and its content are the property of Pearson Education, operating as Cisco Press. Cisco Press is part of the Pearson Education family (collectively "Pearson Education") and/or its subsidiaries, affiliates, or assigns. The site and its contents are protected without limitation, pursuant to U.S. and foreign copyright and trademark laws. By accessing this website, you agree to the following terms and conditions. If you do not agree, you have no right or license to access this website and you should not do so.

General Terms

1. You are authorized to download one copy of the material on this website on one computer for your personal, non-commercial use only. In doing so, you may not remove or in any way alter any trademark, copyright, or other proprietary notice. Except as allowed in the preceding paragraph, you may not modify, copy, distribute, republish, commercially exploit, or upload any of the material on this website without prior, written consent from Pearson Education. No intellectual property or other rights in and to this website -- other than the limited right to use set forth above -- are transferred to you.


3. To the fullest extent permitted by applicable laws, Pearson Education and its employees, agents, suppliers, and contractors shall in no event be liable for any claims, charges, demands, damages, liabilities, losses, and expenses of whatever nature and howsoever arising -- including without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character -- even if Pearson Education has been advised of the possibility of such damages or losses arising out of or in connection with the use of this webwite or any website with which it is linked. You assume total responsibility for establishing such procedures for data back up and virus-checking as you consider necessary.


4. To the extent that portions of this website (such as "discussions" or "bulletin boards") provide users an opportunity to post and exchange information, ideas and opinions ("Postings"), BE ADVISED THAT PEARSON EDUCATION HAS NO OBLIGATION TO SCREEN, EDIT, OR REVIEW POSTINGS PRIOR TO THEIR APPEARANCE ON THIS WEBSITE, and Postings do not necessarily reflect the views of Pearson Education. To the fullest extent permitted by applicable laws, Pearson Education shall in no event have any responsibility or liability for the Postings or for any claims, damages, or losses resulting from their use and/or appearance on this site.

5. Pearson Education reserves the right to monitor all Postings and to remove any that it considers in its absolute discretion to be offensive or otherwise in breach of these terms and conditions.

6. You hereby represent and warrant that you have all necessary rights in and to all Postings you provide and all material they contain; that your Postings shall not infringe any proprietary or other rights of third parties; that your Postings shall not contain any viruses or other contaminating or destructive devices or features; that your Postings shall not contain any defamatory, indecent, offensive, tortious, or otherwise unlawful material or content; and that your Postings shall not be used to carry out or solicit any unlawful activity and/or be used to make commercial solicitations.

7. You hereby authorize Pearson Education to use and/or authorize others to use all or part of your Postings in any manner, format, or medium that Pearson Education or such other parties see fit. You shall have no claim or other recourse against Pearson Education for infringement of any proprietary right in Postings.


8. You hereby agree to indemnify and hold Pearson Education harmless from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising (including, but not limited to, any legal or other professional fees and the costs of defending or prosecuting any claim, any loss of profit, goodwill, and any other direct or consequential loss), incurred or suffered by Pearson Education -- directly or indirectly -- by reason of any act or omission which you commit in breach of these terms and conditions, and the obligations and warranties contained therein.

Digital Millennium Copyright Act Compliance

If you have any copyright concerns about any materials posted on this site (“Pearson Site”) by others, please let us know. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. § 512). Please provide us with written notice (“Notice”) by contacting our Designated Agent at the following address:

Pearson Education
221 River Street
Hoboken, NJ 07030


To be effective, the Notice must include the following:

  • A physical or electronic signature of the owner, or a person authorized to act on behalf of the owner, (“Complaining Party”) of an exclusive right that is allegedly being infringed upon;
  • Information reasonably sufficient to permit Pearson Education, Inc. (“Pearson”) to contact the Complaining Party, such as an address, telephone number, and if available, an electronic mail address;
  • Identification of the allegedly infringing material on the Pearson Site (“Infringing Material”), and information reasonably sufficient to permit Pearson to locate such material on the Pearson Site;
  • Identification of the copyrighted work claimed to have been infringed upon (“Infringed Material”), or if multiple copyrighted works at a single Pearson Site are covered by a single Notice, a list of each copyrighted work claimed to have been infringed (please be specific as to which Infringing Material is infringing on which Infringed Material);
  • A statement that the Complaining Party has a good faith belief that use of Infringing Material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the Notice is accurate, and under penalty of perjury, that the Complaining Party is the owner or is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.


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